Tag Archives: Medallia

Who's Buying What?

Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores

Medallia, the global leader in customer and employee experience, announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call centre to their highest levels ever. Continue reading Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores →

Technology

Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to Personalize Engagement

Medallia announced the launch of Medallia Experience Orchestration (MXO), a platform that helps companies use omnichannel customer insights to understand and personalize what their customers want in order to provide the best experience. Continue reading Medallia Experience Orchestration Allows Companies to Use Omnichannel Customer Insights to Personalize Engagement →

Who's Buying What?

Vitality leverages Voice of Customer to help customers better their lives

Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider, successfully leveraged its customer experience platform to support its aim to help people live healthy and active lives. Continue reading Vitality leverages Voice of Customer to help customers better their lives →