UJET, a leader in AI-powered contact centre innovation, announced the acquisition of Spiral, a conversational analytics and AI company specializing in deep customer feedback and interaction intelligence. Continue reading UJET Acquires Spiral to Accelerate Its AI Roadmap and Help Customers Analyse Customer Data at Scale
Daily Archives: November 18, 2025
GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, today announced the closing of a $26 million Series A investment round led by Creandum with participation from Elaia and Speedinvest, bringing GetVocal’s total fundraising to $30 million. Continue reading GetVocal secures Series A funding to bring trustworthy conversational agents to European enterprises
NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations
NiCE, the world’s leading AI-powered customer experience (CX) platform provider, today announced the appointment of Arun Chandra as Chief Operating Officer (COO), effective December 1, 2025. Continue reading NiCE Appoints Arun Chandra as COO to Lead Newly Formed Global Customer Operations