Vonage, a global leader in cloud communications, announced it has been named a Major Provider in the newly defined Intelligent Communications Experience (ICX) category by Aragon Research. Continue reading Vonage Named a Major Provider in Newly Defined Intelligent Communications Experience (ICX) Category by Aragon Research
Daily Archives: September 23, 2026
Q&A: A legal right to talk to a human is useless unless the handoff works
Ireland has transposed the EU distance marketing directive through the European Union (Distance Contracts for Financial Services) Regulations 2026, giving consumers the right to request human intervention rather than having to rely solely on an automated system when they buy a financial product or service online or over the phone. Continue reading Q&A: A legal right to talk to a human is useless unless the handoff works