Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has launched Vonage Contact Center (VCC) Intelligent Workspace, an AI-powered new agent experience built directly into its award-winning contact centre solution. Continue reading Vonage Launches Intelligent Workspace to Deliver a Next-Gen Contact Centre Experience
Tag Archives: Vonage
Airtel Business and Vonage partner to launch cutting-edge business communications application
Airtel Business, the B2B arm of Bharti Airtel ̶ one of India’s leading telecommunications service providers ̶ and Vonage, a global leader in cloud communications that helps businesses accelerate their digital transformation and a part of Ericsson, have partnered to launch Airtel IQ Business Connect ̶ a device-agnostic, unified business communications application that will help enterprises in India to simplify their customer engagement. Continue reading Airtel Business and Vonage partner to launch cutting-edge business communications application
New Study Highlights the Impact of Poor Employee Collaboration on Business Success
In a study conducted by Forrester Consulting on behalf of Vonage, new insights have emerged demonstrating the significant effects of inadequate internal collaboration on organisational performance. The data reveals that businesses plagued by siloed departments and ineffective communication suffer substantial declines in both productivity and profitability. Continue reading New Study Highlights the Impact of Poor Employee Collaboration on Business Success
Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is one of the first contact centre providers to join Salesforce’s Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS) pilot program. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Bring Your Own Channel for CCaaS Solution
Vonage Joins Forces with SAP to Accelerate Digital Transformation with Communications and Network APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced a new collaboration with SAP SE focused on exploring generative AI and NextGen use cases using Vonage’s Application Programming Interface (API) platform and SAP Business AI. Continue reading Vonage Joins Forces with SAP to Accelerate Digital Transformation with Communications and Network APIs
Vonage Launches Intelligent SIP Capabilities
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced the launch of intelligent SIP capabilities for SIP Trunking customers. Continue reading Vonage Launches Intelligent SIP Capabilities