Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced that Endress+Hauser, a Swiss-based globally operating process and laboratory instrumentation and automation supplier, has chosen Vonage Contact Center for Service Cloud Voice to deliver consistent and personalised customer experience across all channels. Continue reading Endress+Hauser Chooses Vonage to enhance Customer and Agent Experience
Tag Archives: Vonage
Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights. Continue reading Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration
Singtel partners with Vonage to accelerate global enterprise and telco innovation and digital transformation
Singtel announced it is partnering with Vonage, a global leader in cloud communications and a part of Ericsson, to help enterprises and telcos innovate and scale their services and solutions through Singtel’s industry-leading one-stop orchestration platform, Paragon. Continue reading Singtel partners with Vonage to accelerate global enterprise and telco innovation and digital transformation
Ericsson announces leadership changes to the Executive Team
Ericsson announces the appointment of Senior Vice President Niklas Heuveldop as new Head of Business Area Global Communications Platform and CEO of Vonage. Mr. Heuveldop who has headed Market Area North America since 2017, will take up his new position on February 1, 2024. Continue reading Ericsson announces leadership changes to the Executive Team
Half of Consumers Now Expect 24/7 Customer Service Support, Vonage research unveils
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has released its Global Customer Engagement Report 2024. Continue reading Half of Consumers Now Expect 24/7 Customer Service Support, Vonage research unveils
Vonage Wins National Innovation Award for Guest Experience at UK National Innovation Awards
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has won the National Innovation Award for Guest Experience as part of the 2023 National Innovation Awards. Continue reading Vonage Wins National Innovation Award for Guest Experience at UK National Innovation Awards