Business Systems, a leader in voice recording and enterprise workforce optimisation solutions, has announced a sharp rise in demand for Wordwatch, its unique multi-vendor call recording management portal. This brings together recording data from multiple call recording systems from multiple systems all in one place, for easy access, management, extraction and reporting. Continue reading Demand Soars for Business Systems’ Wordwatch as Regulatory Requirements Rise
All posts by Sam Heggie-Collins
How WebHelp Nordic is positioning itself as a cloud-based business leader with NICE inContact
Webhelp Nordic started working with the cloud in 2013, and Per Valvic CIO/CTO at Webhelp Nordic explains why NICE inContacts’ CXone solution has enableled them to reach and preserve a leading position in their industry… Continue reading How WebHelp Nordic is positioning itself as a cloud-based business leader with NICE inContact
SAP Strengthens CX Suite to Help Customers Close the Experience Gap
SAP announced new features for its SAP C/4HANA suite of leading customer experience (CX) solutions to help businesses and organizations establish more personalized relationships. Continue reading SAP Strengthens CX Suite to Help Customers Close the Experience Gap
Cherwell invests in Scotland to expand research and development in Dundee
Cherwell Software, a global leader in service management announced that 40 new jobs will be created at their facility in Dundee, following a £3.1million research and development (R&D) grant from Scottish Enterprise. Continue reading Cherwell invests in Scotland to expand research and development in Dundee
RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and Zoom, a leader in modern enterprise video-first unified communications solutions announced a multi-year extension of their partnership. Continue reading RingCentral and Zoom Video Communications Announce Multi-Year Extension of Partnership
Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering
Bright Pattern announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will help Ocular Technologies provide the most innovative technology to top South African brands across all industries. Continue reading Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering