InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework. Continue reading InGenius CTI with Microsoft Dynamics 365 Channel Integration Framework
All posts by Sam Heggie-Collins
New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots
New research from NewVoiceMedia, a Vonage Company and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent over self-service options or a chat bot. Continue reading New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots
PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication
NICE announced that PostFinance, one of Switzerland’s leading financial institutions and the largest payment service provider in Switzerland, chose NICE Real-Time Authentication (RTA) to help facilitate its move to become the number one among the digital banks in Switzerland. Continue reading PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication
Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems
Verint® announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings. Continue reading Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems
Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity
Cogito, the leader in augmented intelligence announced it raised $8 million in additional growth equity funding, including investments from new partners Hearst Ventures and Battery Ventures, bringing the total amount of Series C funding raised to $45 million. These additional investors and Cogito’s recent expansion into the banking and retail industries demonstrate increased demand for emotional intelligence in the workplace. The recent acquisition of Tenacity accelerates Cogito’s ability to uniquely meet this market need at scale. Continue reading Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity
Fonolo Announces Release of Advanced New Call-Back System
Fonolo, the pioneer in cloud-based call-back solutions for the call centre announced the release of its advanced new call-back platform. The new platform offers a breadth of new features supporting increased security, reporting, customization, and accessibility, intended to provide customers with the tools they need to handle the growing call-volume and complexity in their contact centres. Continue reading Fonolo Announces Release of Advanced New Call-Back System