BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services
All posts by Sam Heggie-Collins
Upstream Works and ZOOM International Announce Cisco Solution Partnership
Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Centre solutions, announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centres. Continue reading Upstream Works and ZOOM International Announce Cisco Solution Partnership
Jobs boost for Accrington town centre
Onward has announced that it is bringing a new centralised call centre to its Lancashire headquarters in Accrington, creating 40 full-time jobs. Continue reading Jobs boost for Accrington town centre
Serenova Awarded Cloud Computing Magazine’s 2018 Product of the Year
Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced that TMC, has named its CCaaS solution, CxEngage, a 2018 Products of the Year. Continue reading Serenova Awarded Cloud Computing Magazine’s 2018 Product of the Year
Travel Counsellors selects GCI to deliver a global communications solution to support its 2000-strong team of travel experts
Converged ICT Services Provider GCI has won a significant contract to transform communications at corporate and leisure travel company Travel Counsellors. The Sunday Times International Track 200 company – which has experienced double digit growth over the last decade -has a virtual team of 1600 travel experts across seven countries, as well as a head office support team of 350 at its Manchester HQ. Continue reading Travel Counsellors selects GCI to deliver a global communications solution to support its 2000-strong team of travel experts
Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale
As part of its continued growth in the enterprise market, Zendesk launched new collaboration and workflow tools designed to help large companies respond to customer needs quickly and easily. Continue reading Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale