NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index. NICE inContact ranked first outright in four of the seven categories: Usability, Adaptability, Capability, and Validation. Continue reading NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research
All posts by Sam Heggie-Collins
Firstsource named as “Service Provider Challenger” in Global Sourcing Association’s Top Performer Index
Firstsource has been named as a “Service Provider Challenger” on the Global Sourcing Association’s annual Top Performers Index for having made exceptional contributions to the positive reputation of sourcing, and helping shape the current and future state of the global sourcing industry. Continue reading Firstsource named as “Service Provider Challenger” in Global Sourcing Association’s Top Performer Index
Pixcom and Avaya accelerate the delivery of cloud-based communications to SMEs
Avaya announced that it is working with digital technology provider Pixcom Technologies to bring cutting-edge unified communications and contact centre solutions to small and medium-sized enterprises (SMEs) across the UAE, all delivered seamlessly through the cloud. Continue reading Pixcom and Avaya accelerate the delivery of cloud-based communications to SMEs
Kofax Robotic Process Automation Software Drives Modernization in Transportation
Kofax®, a leading supplier of software to automate and digitally transform information intensive processes, announced that Kofax Kapow™ Robotic Process Automation (RPA) software is the de facto standard for more than 50 third-party logistics (3PL) providers globally. Continue reading Kofax Robotic Process Automation Software Drives Modernization in Transportation
HireIQ and Genesys Partner to Launch AI-driven Call Centre Recruitment Solution
HireIQ has announced that its artificial intelligence driven software-as-a-service recruitment solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace. Organizations using the Genesys PureEngage™, PureConnect™ or PureCloud® platforms can now also leverage HireIQ to automatically assess candidates using voice characteristics and predictive analytics to identify the right talent for the right job. Continue reading HireIQ and Genesys Partner to Launch AI-driven Call Centre Recruitment Solution
Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey
85 percent of businesses we surveyed will use voice technology – such as Amazon’s Alexa or Microsoft’s Cortana voice-activated assistants – to communicate with customers within the next year according to research from Pindrop, the pioneer in voice security and authentication. Currently only 28 percent of businesses do so, reflecting great ambitions within industry to create a “Conversational Economy” – an ecosystem where voice, not touch, is the main technology interface for customers. Continue reading Business Use Of Voice Technology To Triple In Next 12 months According To Pindrop’s Latest Survey