Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics. Continue reading The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
All posts by Sam Heggie-Collins
Keep calm, it’s only GDPR! Seven questions to ask your technology provider
According to Thomas Rodseth, VP of Product & Marketing at Puzzel, organisations that take data security seriously are halfway to being GDPR ready. They just need to take a closer look at their technology provider and ask the right questions… Continue reading Keep calm, it’s only GDPR! Seven questions to ask your technology provider
Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide
Genesys® has been named a Leader in the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide1. For the tenth consecutive time, Gartner positioned Genesys furthest to the right overall on the completeness of vision axis. Continue reading Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide
GDPR and data lock-in: moving towards a more secure and transparent European Cloud market
The General Data Protection Regulation (GDPR) will officially come into force on May 25, 2018 for all countries in the European Union. This regulation focuses on individuals and acknowledges their right to data portability, data access and transparency in relation to the processing of their information. Continue reading GDPR and data lock-in: moving towards a more secure and transparent European Cloud market
Zest4 expands cloud communications portfolio with 8×8 partnership
Zest4 announced an agreement with 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to become a Service Provider Distributor for the UK market. This new relationship will enable Zest4’s channel partners to sell 8×8’s newly launched X Series, the next generation enterprise system of engagement and intelligence, to meet the cloud communications, collaboration and contact centre requirements of mid-market and enterprise companies, Continue reading Zest4 expands cloud communications portfolio with 8×8 partnership
Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite
Brekeke Software announced the release of a new version of Brekeke Call Center Suite (CCS). The new version of Brekeke CCS supports Aculab’s Prosody S, adding the ability to accurately detect an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/sales calls. Continue reading Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite