Technology

Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite

Brekeke Software announced the release of a new version of Brekeke Call Center Suite (CCS). The new version of Brekeke CCS supports Aculab’s Prosody S, adding the ability to accurately detect an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/sales calls.

With this newly added function, the call centre service provider can accurately and effectively distribute calls to agents when a live person is available at the receiving end, and process pre-determined responses when an answering machine is detected.

“We are proud to work with Aculab to present the improved Brekeke CCS that can enhance effectiveness of call center operations and offer better experiences for the customers they serve,” said Shin Yamade, Brekeke’s CEO. “We plan to add Aculab’s VoiSentry in a future version of Brekeke CCS that enables voice authentication, which will further extend the security and efficiency of our products,” added Yamade.

David Samuel, CEO of Aculab, added, “Many organizations, ranging from the smallest SME up to multinational corporations, rely on robust contact solutions to maintain customer loyalty and drive new revenue streams. Our innovative technology combines both traditional and IP-based voice processing capabilities such as interactive voice response (IVR), answering machine detection/live speaker detection (AMD/LSD) and automatic call distribution (ACD). This gives forward-thinking developers like Brekeke Software the scalable building blocks they need to deliver technical and commercial excellence to their customers.”

Aculab’s Prosody S runs on a Windows or Linux host to provide telephony resources for platforms such as contact centers, IP-PBXs, media servers, fax servers and conferencing products. A customer application using Prosody S, makes, receives and interacts with calls using the Aculab Call API, enabling the integration of telephony with business processes. Licensing on a per channel basis and a distributed architecture enables Prosody S to be cost-effective for systems of any size.