Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, announced that Diversified Consultants, Inc (DCI), one of the nation’s leading telecom collection agencies, will be deploying its award-winning Intelligent Virtual Assistants to mitigate risk, reduce cost and ensure customer satisfaction. Continue reading DCI to Deploy Interactions Intelligent Virtual Assistant to Ensure Consistency and Improve Customer Satisfaction
All posts by Sam Heggie-Collins
Unify Named a Leader in Aragon Research GlobeTM for Mobile Collaboration, 2018
Unify, the Atos brand for collaboration solutions, has been positioned by Aragon Research, Inc. in the Leader section of the Globe for Mobile Collaboration, 2018[1]. Circuit, Unify’s cloud-based collaboration solution and a key component of the Atos Digital Workplace, was noted for its breadth of features, consistent user interface and cloud deployment capabilities. Continue reading Unify Named a Leader in Aragon Research GlobeTM for Mobile Collaboration, 2018
Arvato named top performer by GSA
Business process outsourcing partner Arvato has been named as a Service Provider Champion by the Global Sourcing Association (GSA) in its annual ranking of the UK outsourcing industry’s Top Performers. Continue reading Arvato named top performer by GSA
Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service
Joshua March, CEO and Founder of the leading Social Messaging platform for customer care, Conversocial, released his debut book Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence. The social customer care expert offers brands an insider’s guide to bringing customer service into the social, mobile age. Continue reading Social Customer Care Expert Joshua March’s Debut Book Shapes the Future of Customer Service
NetNordic to Accelerate Norwegian Cloud Adoption with Avaya
Avaya and NetNordic, a leading Nordic enterprise communications solutions and services provider and Avaya Diamond Partner, announced the launch of Helo.Cloud in Norway. Helo.Cloud delivers Avaya’s unified communications and contact centre solutions in the way that best meets end-user customers’ needs. Continue reading NetNordic to Accelerate Norwegian Cloud Adoption with Avaya
[24]7.ai Appoints Former Intel Executive as new CFO
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Brent Bowman as chief financial officer. In this role as the company’s financial leader, Bowman will focus on driving financial strategies that support continued financial growth for the company. Continue reading [24]7.ai Appoints Former Intel Executive as new CFO