All posts by Sam Heggie-Collins

Product Launch

IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams

IR, the leading global provider of experience management solutions for unified communications and contact centres, announced its automated unified communications network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by Microsoft and recommended in the Skype Operations Framework, Prognosis UC Assessor also now supports Microsoft Teams in addition to Microsoft Skype for Business. Continue reading IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams →

Market Research

More than half of financial executives are still not confident about MiFID II

Research from TeleWare, a leading communication technology business, reveals that just 42 per cent of senior decision makers are confident in their firm’s knowledge of MiFID II requirements. Although only 99 days away, worryingly more than half (54 per cent) believe more education is needed on details of the European directive. Continue reading More than half of financial executives are still not confident about MiFID II →

Technology

Coveo Announces Early Access of Coveo for Microsoft Dynamics 365 for Customer Service and Sales, Injecting AI-Powered Search into an Industry Leading CRM for Enterprises

Coveo announced the Early Access release of Coveo for Microsoft Dynamics 365, for use in customer service and sales departments. Coveo was recently recognized in the Gartner Magic Quadrant for Insight Engines as one of the highest for execution and furthest for innovation in the leaders quadrant; and was named a leader in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, Q2 2017. Continue reading Coveo Announces Early Access of Coveo for Microsoft Dynamics 365 for Customer Service and Sales, Injecting AI-Powered Search into an Industry Leading CRM for Enterprises →

Artificial Intelligence, Chatbot

Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report

Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, announced it was recognized by DMG Consulting as one of seven innovative vendors featured in the firm’s inaugural Intelligent Virtual Agent Product and Market Report. Continue reading Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report →