PRESS RELEASE: Voxox® announced that the company has added two-way SMS support for toll-free phone numbers available through Cloud Phone, the cloud-based virtual phone system for entrepreneurs and very small businesses. Voxox is also extending its free business texting offer to customers with toll-free numbers. The quantity of free text messages is dependent on the user’s calling plan option selected. Continue reading Voxox Cloud Phone Introduces Two-Way SMS for Toll-Free Numbers with Complimentary Texting Nationwide
All posts by Sam Heggie-Collins
HGS and Avaya Expand Partnership to Shape the Future of Contact Center and Customer Experience Delivery
PRESS RELEASE: Global BPO provider Hinduja Global Solutions (HGS), has expanded its partnership with Avaya to provide a high performance contact centre platform for its international customers. The enhancement brings further cost savings and service improvements for 10,000 voice based contact centre seats that serve customers in the US, Europe and Asia Pacific. Continue reading HGS and Avaya Expand Partnership to Shape the Future of Contact Center and Customer Experience Delivery
Civica strengthens Anchor partnership with workforce management contract
PRESS RELEASE: Anchor has chosen Coldharbour Time and Attendance software from Civica to provide a workforce management solution for its 120 care homes. The new solution offers touch screen capabilities using fingerprint recognition, to enable verification of staff attendance, ensuring absence, sickness and holiday rules concerning pay are correctly applied, to increase cost-efficiencies. Continue reading Civica strengthens Anchor partnership with workforce management contract
Analytics against fraud
BLOG: The 2016 Annual Fraud Indicator, an industry report produced at the University of Portsmouth, estimated that fraud costs the UK £193 billion every year, with £144 billion attributed to business fraud. Having more financial services and more personal information online can entice fraudsters but companies can also leverage this information to monitor and reduce risk. Continue reading Analytics against fraud
Why CRM Is Essential For Effective Contact Centre Engagement
BLOG: Colin Hay, VP Sales, Intelecom UK looks at the advantages of smarter CRM… Customer relationship management (CRM) is a moving target of definitions and associations. Even full time professional industry watchers have to update their standard definitions to reflect the evolution of a market that Gartner forecasts will be worth $36.7 billion in 2017. Continue reading Why CRM Is Essential For Effective Contact Centre Engagement
Masergy launches cloud contact centre with predictive analytics
PRESS RELEASE: Masergy Communications Inc., announced the availability of its Cloud Contact Centre, which represents the next generation in customer interaction solutions, providing an omni-channel system that helps companies transition to a unified cloud platform to create exceptional customer service experiences. The Cloud Contact Centre is a vital asset that lets companies improve customer satisfaction, reduce costs, drive incremental sales and strengthen brand identity. Continue reading Masergy launches cloud contact centre with predictive analytics