PRESS RELEASE: Masergy Communications Inc. announced that UK-based Eurostar has selected the company’s Hybrid Networking and Managed Security solutions to facilitate the high-speed railway’s digital transformation initiatives. Continue reading Eurostar Selects Masergy’s Network and Security Solutions
All posts by Sam Heggie-Collins
Finalists Revealed For The Voice Of The Customer Innovation Category Of The UK National Innovation Awards 2017
PRESS RELEASE: London, April 18th 2017 – Directors’ Club United Kingdom is delighted to announce the final shortlist for the Voice Of The Customer Innovation category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Voice Of The Customer Innovation Category Of The UK National Innovation Awards 2017
1st Credit ensures PCI compliance with GCI Live Agent
PRESS RELEASE: Leading ethical debt purchase and collection company, 1st Credit Limited, has completed the roll-out of GCI’s Live Agent to ensure it meets stringent Payment Card Industry (PCI) regulations within its contact centre environment. The completion of this project simplifies 1st Credit’s PCI compliance requirements by enabling customer support representatives to take telephone payments without any sensitive cardholder data entering their environment. Continue reading 1st Credit ensures PCI compliance with GCI Live Agent
Vodafone to use artificial intelligence to speed up online queries
PRESS RELEASE: Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others. Continue reading Vodafone to use artificial intelligence to speed up online queries
BT invests in Scottish experience lab to transform customer service
PRESS RELEASE: BT has launched its first Customer Experience Lab in Dundee to test new ways of supporting its 1.1 million business customers across the UK. Continue reading BT invests in Scottish experience lab to transform customer service
New “Swyx Mobile for iOS” unified communications client boasts additional functions and technical improvements
iPhone users can now download an updated and improved version of the UC mobile client “Swyx Mobile for iOS” via the App Store. The new version of the app offers additional features and allows iOS smartphones to be integrated even more easily into a company’s communications system. Continue reading New “Swyx Mobile for iOS” unified communications client boasts additional functions and technical improvements