Pindrop, the pioneer in voice security and authentication announced that it will be integrating and making available its fraud detection capability with Amazon Connect. Amazon Connect customers will be able to get an added layer of security for their contact centre by using Pindrop’s simple, self-service integration. Continue reading Pindrop’s Security and Authentication Technology Will Be Available With Amazon Connect
All posts by Sam Heggie-Collins
Salesforce Announces Service Cloud Einstein and Amazon Connect Integration
PRESS RELEASE: Salesforce announced that it is collaborating with Amazon Web Services (AWS) to integrate Service Cloud Einstein with Amazon Connect, its new cloud-based contact center service. Today’s announcement extends the global strategic alliance between AWS and Salesforce that helps simplify and expand how customers capture, analyze and take action on data. Continue reading Salesforce Announces Service Cloud Einstein and Amazon Connect Integration
Freshdesk Announces Integration with Amazon Connect
PRESS RELEASE: Freshdesk, the leading provider of cloud-based customer engagement software announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS). Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product. Continue reading Freshdesk Announces Integration with Amazon Connect
Aria Solutions implements Amazon Connect and integrates CRM and WFM
PRESS RELEASE: Aria Solutions, a leading provider of customer experience and contact center integration solutions, announced today that they are among the first AWS Partner Network (APN) Partners to support Amazon Connect and integrate systems like customer relationship management (CRM) and workforce management (WFM). Continue reading Aria Solutions implements Amazon Connect and integrates CRM and WFM
VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect
PRESS RELEASE: VoiceBase, a leading provider of speech analytics for the cloud announced its support for Amazon Connect a new cloud-based contact center service from Amazon Web Services (AWS). Based on Amazon’s customer service system, Amazon Connect efficiently helps any size business to set up and manage its own customer contact center. Continue reading VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect
Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics
PRESS RELEASE: NICE announced that Yapı Kredi, one of the largest banks in Turkey, reported rapid and measurable results from a customer insight initiative over the course of 2016. The financial institution credits NICE analytics and quality management solutions with driving this success, including doubling the effectiveness of interaction evaluations and improving customer satisfaction with Yapı Kredi’s contact center service. Continue reading Yapı Kredi Drives Improved Customer Service and Greater Operational Efficiency with NICE Analytics