Remember Tay? Microsoft’s xenophobic, racist chatbot was a lesson in inefficient AI. The experiment, held on a dedicated Twitter account, quickly descended into chaos when the chatbot began sprouting Nazi support and offending Twitter users in various awful ways. Here, Howard Williams, marketing director of live chat software specialist Parker Software, considers the negative consumer reactions to chatbots and whether the negativity against the technology is necessary. Continue reading Rage against the machine
All posts by Sam Heggie-Collins
Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec
PRESS RELEASE: Content marketing platform Codec announces that business grew by 53 per cent from August-Dec 2016 and the signing of 14 new customers including Unilever (Cornetto, Cif, Comfort), Universal Music, L’Oreal (Giorgio Armani, Shu Uemura, Vichy). Continue reading Unilever, Sky And L’oreal Embrace Artificial Intelligence-led Content Marketing With Codec
Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management
PRESS RELEASE: Teleopti announced it has been positioned by Gartner, Inc. as a Niche Player in its 2017 Magic Quadrant for Workforce Engagement Management.* Teleopti had been previously cited in the Gartner Magic Quadrant but this is the first time that the WFM vendor has been placed in the quadrant. The report evaluated 8 different software vendors on 15 criteria and positioned Teleopti in the Niche quadrant. Continue reading Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management
Salesforce Introduces Service Cloud Einstein, the World’s #1 Intelligent Customer Service Platform
PRESS RELEASE: Salesforce announced Service Cloud Einstein, the world’s #1 intelligent customer service platform. With Service Cloud Einstein, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent productivity and efficiency, while providing customers with a world-class, omni-channel service experience. Service Cloud Einstein adds a layer of intelligence to every service interaction, empowering all service employees to deliver incredible customer experiences—whether it is the agent, supervisor or mobile worker in the field. Continue reading Salesforce Introduces Service Cloud Einstein, the World’s #1 Intelligent Customer Service Platform
Explosive growth sees Kura add an additional 700 seats to contact centre portfolio
PRESS RELEASE: Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with energy giant Scottish Power. This new win will see Kura grow its employee base to 1,800 and add two additional sites, one of which will be its first site in England. The first, which opened in early February, is based in Forres in Morayshire. The second is in the Sefton area of Liverpool. Continue reading Explosive growth sees Kura add an additional 700 seats to contact centre portfolio
Avaya Launches Cloud Contact Center in Partnership with Spoken Communications for Business Process Outsourcers
PRESS RELEASE: Avaya and Spoken Communications, a leading innovator in Contact Center as a Service (CCaaS) solutions, have formed a strategic co-development partnership focused on enabling Business Process Outsourcers (BPO) to transition to and fully leverage the cloud. Avaya Enterprise Cloud for BPO is an integrated Avaya cloud service that brings together Avaya’s Customer Engagement applications with Spoken ConversationCenter CCaaS. Continue reading Avaya Launches Cloud Contact Center in Partnership with Spoken Communications for Business Process Outsourcers