Regal, the most customer-centric contact centre software, announced the completion of a $40 million funding round to accelerate the rollout of its ground-breaking AI Phone Agents for contact centres. Regal has now raised $83M in total. Continue reading Regal Secures $40M to Reimagine Contact Centres With AI Agents
All posts by Sam Heggie-Collins
C3 AI Awarded Patent for AI Agents
C3 AI, the leading Enterprise AI software provider, announced the issuance of a new U.S. patent (US 12,111,859) for its advanced AI agent generative AI technology. This patent reinforces C3 AI’s commitment to innovation and its leadership in generative AI. Continue reading C3 AI Awarded Patent for AI Agents
New AI-Powered Qualtrics Solutions Empower Leaders to Boost Employee Engagement With Strategic, Informed Action
Qualtrics has announced the general availability of new Qualtrics® AI capabilities in the XM for Employee Experience™ that will elevate organizations’ ability to collect and analyze complex employee feedback and turn those insights into recommendations and actions that improve employee engagement, satisfaction and productivity. Continue reading New AI-Powered Qualtrics Solutions Empower Leaders to Boost Employee Engagement With Strategic, Informed Action
RingCentral’s New AI Assistant Now Included in RingEX At No Additional Cost
RingCentral, a global leader in AI-powered trusted business communications for companies of all sizes, announced its AI Assistant, powered by RingCentral AI, is now included in RingEX™ at no additional cost. Continue reading RingCentral’s New AI Assistant Now Included in RingEX At No Additional Cost
NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year
NICE announced that Gartner has recognized NICE as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. Continue reading NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year
Calabrio Unveils New AI-Powered Quality Management Features
Calabrio, the workforce performance company, announced two AI offerings for general availability: Auto QM and Trending Topics. Continue reading Calabrio Unveils New AI-Powered Quality Management Features