Qualtrics has announced the general availability of new Qualtrics® AI capabilities in the XM for Employee Experience™ that will elevate organizations’ ability to collect and analyze complex employee feedback and turn those insights into recommendations and actions that improve employee engagement, satisfaction and productivity. Continue reading New AI-Powered Qualtrics Solutions Empower Leaders to Boost Employee Engagement With Strategic, Informed Action
Tag Archives: Qualtrics
Flight Centre takes off with new AI-powered customer experience program with Qualtrics
Qualtrics, the leader and creator of the experience management (XM) category, announced Flight Centre, one of the world’s largest travel retailers and flagship brand of Flight Centre Travel Group, is using Qualtrics® AI to enhance customer experience and agent productivity through a new ability to analyse and respond to every piece of structured and unstructured customer feedback being shared with the company. Continue reading Flight Centre takes off with new AI-powered customer experience program with Qualtrics
Qualtrics AI Empowers Organizations to Improve Customer Experiences In-Store, Online, and in the Call Centre
Qualtrics, the leader and creator of the experience management category, unveiled new AI-powered innovations across XM for Customer Experience™ empowering organizations to understand and build connections at scale, with every customer, and personalize the customer experience at speed and scale across every channel. Continue reading Qualtrics AI Empowers Organizations to Improve Customer Experiences In-Store, Online, and in the Call Centre
Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects
Qualtrics has introduced new capabilities, generated by Qualtrics® AI and trained on the world’s largest database of human sentiment, that exponentially increase organizations’ ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share direct feedback. Continue reading Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects
Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Manchester City has announced an extension of its partnership with Qualtrics, the leader and creator of the Experience Management (XM) Category. Continue reading Manchester City extends partnership with Qualtrics as the Club’s Official Experience Management Software Partner
Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point
New research from the Qualtrics XM Institute finds that globally, organizations are putting $3.7 trillion annually at risk due to bad customer experiences, an increase of approximately $600 billion (19%) compared to projections from last year. Continue reading Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point