Tag Archives: Qualtrics

Market Research

Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point

New research from the Qualtrics XM Institute finds that globally, organizations are putting $3.7 trillion annually at risk due to bad customer experiences, an increase of approximately $600 billion (19%) compared to projections from last year. Continue reading Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point →

Partnerships

New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences

Qualtrics, the leader and creator of the experience management (XM) category, and WorkJam, the world’s leading digital frontline workplace, announced a strategic partnership that will improve the frontline employees experience in order to improve the customer experience. Continue reading New Qualtrics and WorkJam Partnership Empowers Every Frontline Employee to Deliver Better Customer Experiences →

Technology

Qualtrics Announces General Availability of new AI-Powered Qualitative Research Tools That Provide Smarter, Faster Insights

Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of Qualtrics® Automated Summaries for Video Feedback, along with In-Depth Interviews and Focus Groups. Continue reading Qualtrics Announces General Availability of new AI-Powered Qualitative Research Tools That Provide Smarter, Faster Insights →

Technology

Qualtrics Announces General Availability of Digital Experience Analytics

Qualtrics announced the general availability of Digital Experience Analytics (DXA), a new solution that enables organizations to create a visual replay of consumers’ behaviour during their web experience, capturing key frustration signals like error clicks, rage clicks, and mouse thrashes. Continue reading Qualtrics Announces General Availability of Digital Experience Analytics →