Qualtrics announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD. Qualtrics created the Experience Management category to deliver legendary experiences for organizations and the people they serve. Continue reading Qualtrics completes acquisition of Press Ganey Forsta
Tag Archives: Qualtrics
AI-Powered Customer Service Fails at Four Times the Rate of Other Tasks
Nearly one in five consumers who have used AI for customer service saw no benefits from the experience. That’s a failure rate almost four times higher than for AI use in general – according to the 2026 Consumer Experience Trends Report from Qualtrics. Continue reading AI-Powered Customer Service Fails at Four Times the Rate of Other Tasks
Qualtrics to acquire Press Ganey Forsta to Advance AI-Powered Experience Management
Qualtrics, the creator of and a leader in the experience management (XM) category, announced it has signed a definitive agreement to invest $6.75 billion to acquire Press Ganey Forsta, a leading provider of experience measurement and data analytics. Continue reading Qualtrics to acquire Press Ganey Forsta to Advance AI-Powered Experience Management
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
Qualtrics, the leader and creator of the experience management category, announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. Continue reading Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
Qualtrics, the leader in experience management (XM), and SAP announced a new partnership helping organizations bring together the power of SAP SuccessFactors and Qualtrics® XM for Employee Experience™ to improve employee experience, reduce unwanted employee attrition, retain and develop top performers, improve employee engagement, and increase productivity. Continue reading Qualtrics and SAP Announce New Partnership to Help Organizations Deliver Great Employee Experiences
New AI-Powered Qualtrics Solutions Empower Leaders to Boost Employee Engagement With Strategic, Informed Action
Qualtrics has announced the general availability of new Qualtrics® AI capabilities in the XM for Employee Experience™ that will elevate organizations’ ability to collect and analyze complex employee feedback and turn those insights into recommendations and actions that improve employee engagement, satisfaction and productivity. Continue reading New AI-Powered Qualtrics Solutions Empower Leaders to Boost Employee Engagement With Strategic, Informed Action