Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. Continue reading Gladly secures $40M in funding led by AVP
All posts by Sam Heggie-Collins
Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
Genesys®, a global cloud leader in AI-powered experience orchestration, announced that Coca-Cola Bottlers’ Sales and Services (CCBSS) is enhancing its customer experience with the Genesys Cloud™ platform to advance business interactions. Continue reading Coca-Cola Bottlers’ Sales and Services Refreshes the Customer and Employee Experience with Genesys
UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centres
UJET, Inc., a leading provider of AI-powered cloud contact centre solutions, announced it has closed its latest round of funding led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures. Continue reading UJET Raises a Total of $76 Million in Series D Funding to Accelerate Generative AI Innovation for Contact Centres
Concentrix Introduces Intelligent Experience Technology Product Suite with Launch of iX Hello™
Concentrix Corporation, a global technology and services leader, announced the release of iX Hello, a GenAI-powered self-service application designed to supercharge productivity and engagement quality, with high security. Continue reading Concentrix Introduces Intelligent Experience Technology Product Suite with Launch of iX Hello™
Vee24 Launches Multiparty Video Chat to Enhance Customer Experience
Vee24, the leader in transforming Digital Customer Engagement, is proud to announce the launch of its innovative multiparty video chat. Continue reading Vee24 Launches Multiparty Video Chat to Enhance Customer Experience
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies
Surrey County Council (SCC) has completed a major upgrade to its communications infrastructure which will enhance delivery of key services to citizens. Continue reading Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C Strategies