Vee24, the Boston-based leader in live customer engagement announces the availability of Version 10 of their live engagement platform. This release unifies the full breadth of live engagement capabilities — text chat, voice chat, video chat, co-browsing & screen sharing — into a single platform experience, with continued support across desktop, tablet, and mobile devices. Continue reading Vee24 Platform Release: Chatbots, Intelligent-Routing, KPIs & Analytics
Tag Archives: Vee24
Goldsmiths selects Vee24’s live video chat solution to offer online customers a superior shopping experience
PRESS RELEASE: Goldsmiths wanted its customers’ online experience to match the personal experience they would receive in one of its showrooms. The service started with text-based chat and then progressed into live video chat, allowing the Goldsmiths customer service team to talk directly to the customers from the website, build a strong rapport and serve the customer face to face. Continue reading Goldsmiths selects Vee24’s live video chat solution to offer online customers a superior shopping experience
Now Vauxhall adds a customer service differentiator to its website with Live Video Chat from Vee24
Live video chat provider, Vee24 today announces that Vauxhall dealer, Now Vauxhall, is using Vee24 live chat solutions to provide customer service to its online customers. The Now Chat service allows customers to make sales and after sales enquiries direct from the Now Vauxhall website using text chat and video chat technology. Now Chat is available seven days a week from 8am to 10pm. Continue reading Now Vauxhall adds a customer service differentiator to its website with Live Video Chat from Vee24
Bravissimo customers value new online video chat service with live video assistance from Vee24
PRESS RELEASE: Live video assistance provider, Vee24 announces that UK lingerie retailer Bravissimo is now using the Vee24 solution to offer live video assistance to consumers shopping on the Bravissimo website. Website users can now interact with the Bravissimo customer service team using live video, where the customer can see the consultant on the screen, ask questions and see the product range close up. Early results have shown that video assisted support is converting 3 times more sales than unassisted browsing. Continue reading Bravissimo customers value new online video chat service with live video assistance from Vee24
Vee24 Congratulates BaubleBar for its Retail TouchPoints 2014 Customer Engagement Award Win
PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Mattress Firm and Schuh, today congratulates its client, online jewelry business BaubleBar, for winning a 2014 Customer Engagement Award from Retail TouchPoints. The awards recognize retailers that are using creativity and innovation to deliver on the promise of customer-centricity. Continue reading Vee24 Congratulates BaubleBar for its Retail TouchPoints 2014 Customer Engagement Award Win
Vee24 First to Offer Live Voice and Video Together on Mobile Browsers
PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Mattress Firm and Schuh, today announced that it is the first vendor to offer live voice and video delivered into iOS browsers. Now, consumer-facing brands can offer complete live video assistance through mobile devices to further enhance their customer experience across all of their channels. Continue reading Vee24 First to Offer Live Voice and Video Together on Mobile Browsers
Potters Resort Experiences 670 Percent Increase in Bookings with Vee24
PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports and Schuh, today announced that Potters Resort, the first five-star holiday village in the UK, achieved a 670 percent increase in bookings since replacing its previous text-based chat service with live video assistance provided by Vee24. Live since April 2014, Vee24’s solution helps the Norfolk Resort delight its online customers while also increasing holiday bookings. Continue reading Potters Resort Experiences 670 Percent Increase in Bookings with Vee24
Vee24 Extends Live Video Assistance Solution to New Channels
PRESS RELEASE: Vee24, a provider of live video assistance solutions to leading brands including Land Rover, DFS, Fox Sports, Schuh and Road Runner Sports, today announced the immediate availability of the VeeStudio Software Development Kit (SDK) for iOS and Android, as well as VeeAssist, a new co-browsing product designed to enhance call center satisfaction. Continue reading Vee24 Extends Live Video Assistance Solution to New Channels