BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, to enable multichannel communications and customer service. Continue reading BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions
All posts by Sam Heggie-Collins
Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP
Sitel Group, a leader in CX management, today announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. Continue reading Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP
HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List
Hinduja Global Solutions (HGS), a global leader in business process management, was included on the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List
Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualisation reporting firm Dapresy and will merge the two companies. Continue reading Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced a strategic partnership with Pegasystems, the software company empowering digital transformation at the world’s leading enterprises. Continue reading TTEC Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Centre
Woven Acquires BYC Aqua Solutions
Woven, an outsourced contact centre, customer management and BPO service provider, announced that it has acquired BYC Aqua Solutions, a large provider of outsourced quality solutions in the Southern hemisphere. Continue reading Woven Acquires BYC Aqua Solutions