Woven, an outsourced contact centre, customer management and BPO service provider, announced that it has acquired BYC Aqua Solutions, a large provider of outsourced quality solutions in the Southern hemisphere.
Founded in 2002, Cape Town, South Africa-based BYC Aqua Solutions specialises in outsourced quality, coaching and software solutions. The company leverages its innovative quality assessment programme to help contact centre businesses navigate clients’ needs and improve delivery. BYC Aqua Solutions operates in and serves the United Kingdom, South Africa, Australia, Singapore and Indonesia. The company leverages its exceptional talent, processes and technologies to build strong and long-lasting relationships with its clients.
“Through this acquisition of BYC Aqua Solutions, we are expanding Woven’s global presence and capabilities to offer our clients unique insights and solutions to transform and digitise customer experiences, improve quality and meet increasingly stringent compliance needs,” commented Cyril Molitor, Chief Executive Officer of Woven.
“This transaction supports our strategy to grow through acquisitions of companies that present innovative and disruptive solutions. BYC Aqua Solutions brings decades of experience and will provide Woven with the strategic capabilities we need to scale our business and further develop our infrastructure.”
Mr. Molitor continued, “On behalf of the Woven leadership team, I would like to welcome Jackie Naughton and her team to the Woven family. Under Jackie’s leadership, BYC Aqua Solutions has established itself as a highly respected business with global reach. We look forward to working with Jackie and the BYC Aqua Solutions team as we continue to grow and execute on our strategy.”
Jackie Naughton, Chief Executive Officer of BYC Aqua Solutions, stated, “Our team at BYC Aqua Solutions has worked hard to build a company with a stellar reputation as one of the best providers of Outsourced Quality Solutions. As part of the Woven family we now look forward to the benefits of strong organic growth, sustained by Woven’s commitment to our mission and value proposition. We are excited to be a part of the Woven family as we expand our portfolio, increase our geographic reach and continue to build our customer relationships.”
Woven’s acquisition of BYC Aqua Solutions follows their recent acquisition of tPoint Solutions Limited. The acquisition of tPoint Solutions Limited augmented Woven’s commitment and ability to deliver a new service reality, underscoring Woven’s mission: People Powered by Technology.
To find out more about Woven, please visit: https://wearewoven.com/
To find out more about BYC Aqua Solutions, please visit: https://www.byc.co.za/
About Woven
Woven is a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise. We’re on a journey from cost reduction to value creation. Our extensive client-side experience across many industries has informed the Woven Way; close enough to know what’s needed, with enough distance to do it differently. Free to focus on creating value for our clients through people enabled to create seamless experiences, we are enabling our people though technology that is intuitive, yet invisible, so that customer’s needs can be met irrespective of channel. Woven is backed by Aquiline Capital Partners, a private equity firm based in New York and London investing in businesses globally across financial services and technology