All posts by Sam Heggie-Collins

Technology

CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge

CallMiner has recorded another strong year of growth amidst growing demand for its technology worldwide. In the fiscal year ending Dec. 31, 2019, the company closed a $75 million investment from Goldman Sachs, reporting a three-year compound annual growth rate (CAGR) of 30%. Continue reading CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge →

Market Research

Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty

Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty →

Technology

MessageGears Launches Engage, A Product That Simplifies The Processes Around Data Access And Usage For Message Personalization

MessageGears announced the launch of Engage, a new product in the MessageGears Customer Marketing Platform. Engage allows marketers to easily access and securely expose their internal customer and offer data without I.T. involvement to any channel or platform that uses it. Continue reading MessageGears Launches Engage, A Product That Simplifies The Processes Around Data Access And Usage For Message Personalization →