Vonage, a global business cloud communications leader, announced that it has named SaaS industry veteran Rodolpho Cardenuto as President, Applications Group, effective December 9, 2019. Continue reading Vonage Names Former SAP Executive Rodolpho Cardenuto President of the Applications Group
All posts by Sam Heggie-Collins
Enreach expands into Spanish market with B2B cloud communications provider masvoz
Enreach, the fast-growing European UC provider, enters the Spanish IT and telecommunications market with the addition of masvoz, the number one B2B cloud communications provider in Spain. With more than 15 years of experience in helping 1,500 companies move their communications to the cloud, masvoz allows corporate clients to work better and more efficiently. Continue reading Enreach expands into Spanish market with B2B cloud communications provider masvoz
IVR Technology Group Welcomes Brent Snyder As Their New CEO
IVR Technology Group, a leader in hosted customer service automation solutions, welcomes their new CEO, Brent Snyder. Mr. Snyder will capitalize on the company’s current momentum and lead the growth of their core products that include: Continue reading IVR Technology Group Welcomes Brent Snyder As Their New CEO
LivePerson debuts SocialConnect and EmailConnect to help brands manage all digital customer interactions in one place
LivePerson, a global leader in conversational commerce solutions announced the launch of SocialConnect and EmailConnect, bringing social media and email into the industry-leading LiveEngage® platform. This debut gives brands the ability to easily manage customer conversations regardless of the channels where they occur — all in one place. Continue reading LivePerson debuts SocialConnect and EmailConnect to help brands manage all digital customer interactions in one place
RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics
Verint® in partnership with Inspiro, have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution*, part of its Identity Authentication and Fraud Detection (IAFD) offering. Continue reading RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics
Automation Anywhere Announces $290 Million in Series B Financing
Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that it has received $290 million in Series B funding at a post money valuation of $6.8 billion. The funding was led by Salesforce Ventures with additional funding from existing investors, including SoftBank Investment Advisers and Goldman Sachs. Continue reading Automation Anywhere Announces $290 Million in Series B Financing