The Board of Directors for Conversica, Inc., the leader in Intelligent Virtual Assistants for customer engagement, announced that Jim Kaskade has been appointed Chief Executive Officer, effective immediately. Continue reading Conversica Appoints Jim Kaskade as Chief Executive Officer
All posts by Sam Heggie-Collins
Working out the Call Recording Conundrum
Business Systems UK’s Will Davenport explains how EIM (Enterprise Information Management) can help solve a major issue frustrating Call Recording users… Continue reading Working out the Call Recording Conundrum
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe
Puzzel has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report*, for the fifth consecutive year. According to the report, “CCaaS solutions are becoming the preferred deployment model for many contact centres in Western Europe, replacing traditional on-premises contact centre infrastructure. We assess eight vendors to help application leaders for customer service and support technology make the right choice.” Continue reading Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface
NICE inContact, a NICE business, announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – defined as not starting over when switching channels. Continue reading NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface
Unytalk Partners with Semafone to Provide Seamless Customer Experience and Secure Payments
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres announced a new partnership with Unytalk Inc., a highly focused one-stop shop for customer facing cloud communications for service providers in healthcare, retail, consulting, education, media and business services. Continue reading Unytalk Partners with Semafone to Provide Seamless Customer Experience and Secure Payments
British Gas Goes Live with Vlocity Energy & Utilities Cloud
Vlocity, Inc., a leading provider of industry-specific cloud software, and British Gas (part of Centrica), the largest energy and home services provider in the United Kingdom, today announced that the two companies have successfully implemented Vlocity Energy & Utilities Cloud, built on Salesforce, for the British Gas Industrial & Commercial (I&C) business division. Continue reading British Gas Goes Live with Vlocity Energy & Utilities Cloud