Frost & Sullivan has recognized Vonage, a leading provider of global business cloud communications, as a leader in innovation in the 2019 Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry. Continue reading Frost & Sullivan Ranks Vonage as a Leader in Growth and Innovation in the 2019 CPaaS Radar
All posts by Sam Heggie-Collins
ConvergeOne Joins RingCentral’s New Platinum Partner Program
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has been named a Platinum Partner of RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading ConvergeOne Joins RingCentral’s New Platinum Partner Program
NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC
NICE announced that its Customer Journey Solutions have won a 2019 Contact Center Technology Award from CUSTOMER Magazine. The accolade by TMC, a global media company dedicated to building online communities, honors NICE Customer Journey Solutions for dedication to ground-breaking innovation that drives its clients to deliver unparalleled customer experiences. Continue reading NICE Customer Journey Solutions Recognized for Delivering World-Class Customer Experience by TMC
TCS Positioned as a Leader in Robotic Process Automation Services by Independent Research Firm
Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has been recognized as a Leader in the Forrester Wave™ for Robotic Process Automation (RPA) Services1. Continue reading TCS Positioned as a Leader in Robotic Process Automation Services by Independent Research Firm
KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace
Freshworks, the customer engagement software company, and KMS Lighthouse, a cutting-edge knowledge management solutions provider announced an offering to integrate expanded support for existing Freshworks customers. Continue reading KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace
World Leading Healthcare Company Deploys Bright Pattern Contact Center
A leading healthcare organization known for simplifying the healthcare experience has recently deployed Bright Pattern Contact Center for its omnichannel contact centre platform. The company is one of the world’s largest managed healthcare companies with over 100 million customers. Continue reading World Leading Healthcare Company Deploys Bright Pattern Contact Center