Demonstrating the strength and depth of its solutions supporting the operational needs of contact centres, NICE announced that four of its industry-leading solutions were awarded 2019 Communications Solutions Product of the Year accolades by TMC, a global media company dedicated to building online communities. Continue reading NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers
All posts by Sam Heggie-Collins
NeosWave launches with revolutionary business model for customer contact
Contact Management industry heavyweights Graham Ede and Maria McCann have pooled their long experience of building innovative service provider companies and have formed a new-generation solutions provider – NeosWave (http://www.neoswave.works). Continue reading NeosWave launches with revolutionary business model for customer contact
Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents
Sparkcentral, an enterprise digital customer service platform company announced the rollout of its cross-channel conversation history feature – a key innovation in the digital customer service space. Today, consumers use multiple digital channels to contact enterprises depending on their needs and preferences. Continue reading Sparkcentral Announces Innovative Cross-Channel Conversation History Feature for Digital Customer Service Agents
Kibo to Acquire Monetate to Empower Retailers to Personalise and Optimise the Entire Customer Journey
Kibo, announced it has entered into an agreement to acquire leading testing and optimisation provider, Monetate. The acquisition will expand Kibo’s personalisation capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform. Continue reading Kibo to Acquire Monetate to Empower Retailers to Personalise and Optimise the Entire Customer Journey
Clarabridge Announces Record Q3 FY2019 Sales and Customer Momentum
Clarabridge announced a record-breaking quarter of growth. During its third quarter, the company saw more than 140 percent growth in sales of its CX contact centre solution and more than doubled total new and expansion sales of its award- winning CEM Platform. Continue reading Clarabridge Announces Record Q3 FY2019 Sales and Customer Momentum
Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange
Messagepoint announced that its leading Customer Communications Management (CCM) solutions are now available on Salesforce AppExchange. Customers can leverage Messagepoint to optimize both the content and management of their digital and printed communications for customers. Continue reading Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange