Demonstrating the strength and depth of its solutions supporting the operational needs of contact centres, NICE announced that four of its industry-leading solutions were awarded 2019 Communications Solutions Product of the Year accolades by TMC, a global media company dedicated to building online communities.
The TMC awards recognized NICE’s solutions for cutting-edge innovation, specifically addressing outstanding value for its customers in the contact centre industry. One of TMC’s most coveted awards, the Communications Solutions Product of the Year Award honours exceptional products and services that facilitate voice, data and video communications solutions in a range of application categories.
According to TMC, its winners’ list encompasses, “The true leaders within their market segments and represent the best-of-the-best communications products and solutions available today.” The four NICE solutions receiving honours in this year’s awards competition included: NICE Performance Management; NICE Compliance Center, NICE Engage, and NICE Real-Time Authentication and Fraud Prevention.
Barry Cooper, President, NICE Enterprise Product Group said, “We are pleased that four of our advanced solutions have won TMC awards this year. Recognitions such as these validate that we continue to innovate and deliver customer value with all our solutions. It also highlights the immense value that our combined portfolio delivers to our customers.”
“Congratulations to NICE for being honored with four 2019 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “The winning NICE offerings are truly innovative, and I look forward to continued excellence from NICE in 2019 and beyond.”
A third-time winner of this award, NICE Real-Time Authentication and Fraud Prevention provides a one-stop shop for authentication and fraud prevention in the contact centre. Leveraging passive historical enrollment™, it enables all callers to be authenticated from the onset of the contact, thereby shortening time to value. NICE Real-Time Authentication (RTA) also provides both proactive fraud prevention as well as real-time fraud detection. The solution allows contact centres to take proactive steps in protecting their consumers by stopping fraud in its tracks immediately upon deployment.
Rounding out the winners list, NICE Compliance Center leverages automation and analytics, creating better control of Personally Identifiable Information (PII) while offering dedicated mechanisms for proactive and corrective actions for all compliance activities. Another award winner this year, NICE Engage provides comprehensive omnichannel interaction management and recording. Designed for flexibility, the solution easily adapts to a contact centre’s unique operational requirements. Completing the awards list, NICE Performance Management (NPM) brings together data from multiple sources to provide a single picture of contact centre performance. Using Artificial Intelligence (AI), NPM drives employee improvement and engagement via personalized performance programs.
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.