RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that, AXA, one of the world’s largest insurance providers, is using RingCentral Engage Digital, a platform that manages every digital interaction with customers, to revolutionise its digital customer service offering. Continue reading AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital →

Vonage, a global business cloud communications leader announced that Inside Marketing, who partners with technology companies to accelerate inside sales, has experienced rapid growth and major gains in performance and productivity by implementing Vonage’s NewVoiceMedia (NVM) contact centre solution. Continue reading Inside Marketing Boosts Sales Performance With Vonage →

Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the airline company. Continue reading Puzzel and SAS extend agreement →

NICE announced that NETIA, a leading telecom operator in Poland, reported rapid and measurable results from a customer insight initiative over the course of 2019. Continue reading NETIA Drives Improved Customer Service and Operational Efficiency with NICE Nexidia Analytics →