Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the airline company. Continue reading Puzzel and SAS extend agreement
All posts by Sam Heggie-Collins
Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer
Ventrica, the outsourced contact centre business that delivers omnichannel and multi-lingual customer service for blue-chip brands, is pleased to announce the appointment of Kathryn Chivers as Chief Service Delivery Officer to support the company’s rapid growth plans. Continue reading Ventrica appoints Kathryn Chivers as Chief Service Delivery Officer
NETIA Drives Improved Customer Service and Operational Efficiency with NICE Nexidia Analytics
NICE announced that NETIA, a leading telecom operator in Poland, reported rapid and measurable results from a customer insight initiative over the course of 2019. Continue reading NETIA Drives Improved Customer Service and Operational Efficiency with NICE Nexidia Analytics
Oracle Buys CrowdTwist
Oracle announced it signed an agreement to acquire CrowdTwist, the leading cloud-native customer loyalty solution to empower brands to offer personalized customer experiences. Continue reading Oracle Buys CrowdTwist
Twilio Recognized as a Leader in the IDC MarketScape for Worldwide Cloud Communications Platforms
Twilio announced the company is recognized as a worldwide leader in the IDC MarketScape for Cloud Communications Platform-as-a-Service (“CPaaS”). The report notes, “Twilio has emerged as the de facto icon of the CPaaS segment,” and highlights the company’s vision and strategy to drive digital transformation within the enterprise. View the report excerpt here. Continue reading Twilio Recognized as a Leader in the IDC MarketScape for Worldwide Cloud Communications Platforms
FrontdeskAI Partner Program Offers SaaS Companies AI Boost
FrontdeskAI, the leading developer of AI assistants for location-based business, today announced the introduction of the FrontdeskAI SaaS partner program. By allowing SaaS companies to seamlessly add FrontdeskAI AI-assistants into their business management platforms, the FrontdeskAI partner program will help increase revenue optimization through richer customer engagement, loyalty, and longevity. Continue reading FrontdeskAI Partner Program Offers SaaS Companies AI Boost