Kustomer, the SaaS platform that is reimagining enterprise customer service announced it has added WhatsApp Business to the Kustomer platform and launched its first EU region data center to meet the global needs of its rapidly growing client base. Continue reading Kustomer Launches WhatsApp Business Integration and EU Region to Power International Growth
All posts by Sam Heggie-Collins
Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019
Content Guru, has been awarded “Cloud Telephony Product of the Year” at the highly prestigious Computing Cloud Excellence Awards 2019, for its Customer Engagement and Experience platform, storm®. Continue reading Content Guru Announced as Winners at Computing Cloud Excellence Awards 2019
Pizza Hut USA Chooses Medallia as Customer Experience Platform
Medallia, the global leader in experience management announced that Pizza Hut USA has selected Medallia as their customer experience platform of choice. Continue reading Pizza Hut USA Chooses Medallia as Customer Experience Platform
Revenue boost for tax rebate firm as VoIP contact centre from Intellicom kicks in
Specialist, independent tax advisor, Irish Tax Rebates announced the successful operation of its IP-based contact centre system, designed, installed and supported by global communications provider, Intellicom. Continue reading Revenue boost for tax rebate firm as VoIP contact centre from Intellicom kicks in
How to win friends and influence people with Workforce Management
Constant change and the viral power of social media demand new levels of adaptability from organizations today. Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate reputation. Continue reading How to win friends and influence people with Workforce Management
Xiao-i empowers Contact Centres with Cognitive Intelligence
Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i), a leading developer of AI technologies and applications, was asked to represent the AI industry at the annual Contact Center APAC conference on September 9-10 in Jakarta. The conference was attended by some 300 contact centre representatives who gathered to discuss issues related to building next generation contact centres in the digital age. Continue reading Xiao-i empowers Contact Centres with Cognitive Intelligence