Content Guru, has been awarded “Cloud Telephony Product of the Year” at the highly prestigious Computing Cloud Excellence Awards 2019, for its Customer Engagement and Experience platform, storm®.
Computing’s annual Cloud Excellence Awards recognise the very best of the UK’s cloud industry, from the most innovative and compelling products and vendors, through to the top use cases from end-user firms.
Content Guru has been presented with this esteemed award for its work with the UK’s biggest electricity distributor, UK Power Networks. The storm platform was selected due to its scalability, usability, and innovation in the area of cloud communications.
storm enables UK Power Networks’ contact centre to seamlessly handle 1000%+ normal contact levels in times of peak demand, due to its massive capacity in the cloud. Alongside this, storm has helped UK Power Networks achieve industry leading customer satisfaction scores of 9 out of 10 and earn an impressive £19 million in revenue incentives from the UK government regulator for gas and electricity markets, Ofgem.
Martin Taylor, Deputy CEO at Content Guru commented: “Content Guru is delighted to be recognised for “Cloud for Telephony Product of the Year” at these awards. This is a testament to our team’s dedication to providing a best-in-class Customer Engagement and Experience platform for the organisations we work with.”
About Content Guru:
Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe.
The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent technology sector research provider, Megabuyte, in their 2018 Megabuyte50 private company scorecard rankings, while Content Guru is listed in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe.
Content Guru’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI.
Content Guru ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities. Customers relying on storm for mission-critical services include NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group.