CounterPath, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that it has expanded its Stretto Collaboration solution with the launch of a hosted service for the CounterPath rapidly expanding global network of channel partners. Continue reading CounterPath Launches Hosted Stretto™ Collaboration Service to Address Underserved Small Medium Business (SMB) Market
All posts by Sam Heggie-Collins
ACG Selects Salesforce to Build 360-Degree Customer View
ACG group, an integrated pharma manufacturing solutions company, announced that it has chosen Salesforce, the global leader in CRM, to accelerate its digital transformation journey, strengthen customer relationships and foster its global expansion. Continue reading ACG Selects Salesforce to Build 360-Degree Customer View
Customers expect an excellent experience. Make sure you’re doing everything to deliver it
Excellent interactions—consistently and across all touchpoints–are the foundation of a good customer experience that will build long lasting customer relationships. However, without the availability of adequate channels that customers expect and processes to enable engagement that is fast and convenient, customer satisfaction and long term loyalty across the customer journey could be unwittingly diminished. Continue reading Customers expect an excellent experience. Make sure you’re doing everything to deliver it
Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience
Tata Communications, the leading global digital infrastructure provider, and Cisco have expanded their partnership to offer enterprises a secure, fully-managed, multi-channel, intelligent and cloud-based Cisco Webex Contact Center solution. Continue reading Tata Communications and Cisco partner to create a fully managed contact centre solution for enhanced customer experience
Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers
In July, the Financial Conduct Authority announced the launch of a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. As a leading provider of Customer Experience Management (CEM) solutions, Clarabridge, Inc., is stressing the ability of dedicated technology to maintain compliance and ensure fair treatment of all customers. Continue reading Purpose-Built CX Platforms ensure banks are meeting the needs of vulnerable customers
Avaya ReadyNow Private Cloud Expands Data Centres to EMEA and APAC Regions
Avaya announced that its private cloud solution, Avaya ReadyNow, is now being made available with the launch of new Avaya and partner hosted data centres in EMEA and APAC regions. Continue reading Avaya ReadyNow Private Cloud Expands Data Centres to EMEA and APAC Regions