Genesys®, a global cloud leader in AI-powered experience orchestration, announced new AI capabilities to transform every customer and employee experience. Continue reading Genesys Introduces AI to Expand Automation, Analytics and Conversational Intelligence Across the Genesys Cloud Platform
Daily Archives: May 15, 2024
Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Content Guru has announced Fix Auto UK, the country’s largest network of independently owned vehicle repair centres, has selected Vodafone storm® to enhance customer experiences. Continue reading Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Alvaria Announces Expansion of Avaya Partnership
Alvaria® is pleased to announce the expansion of its partnership with Avaya, a leading provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in the joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement. Continue reading Alvaria Announces Expansion of Avaya Partnership