KKR backed Webhelp announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with global reach. Continue reading Gobeyond merges with OEE consulting creating a customer experience leader →

Vonage completed the acquisition of privately-held NewVoiceMedia, an industry-leading cloud Contact Centre-as-a-Service (CCaaS) provider, for an equity price of $350 million in cash. Continue reading Vonage completes acquisition of NewVoiceMedia →

Adobe announced the completion of its acquisition of Marketo, the market leader for B2B marketing engagement. With Adobe’s acquisition of Marketo, customers will benefit from the combination of Adobe Experience Cloud’s analytics, personalization and content capabilities with Marketo’s lead management, account-based marketing and revenue attribution technology, helping companies further connect marketing engagement to revenue growth. Continue reading Adobe Completes Acquisition of Marketo →

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has acquired the Jitsi open source video communications technology and its highly skilled team of open source video technology experts. The Jitsi technology further extends 8×8’s cloud technology platform and adds to the company’s video collaboration capabilities. 8×8 acquired Jitsi’s technology and engineering team from leading enterprise software company Atlassian. Continue reading 8×8 Acquires Jitsi Video Communications Technology From Atlassian →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral’s leadership position as the #1 cloud communications provider worldwide. Continue reading RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform →

Sykes Enterprises, Incorporated (“SYKES”), a leading provider of multichannel demand generation and global customer engagement services, announced it has entered into a definitive agreement to acquire Symphony Ventures Limited, or “Symphony”, the leading global pure-play and best-of-breed provider of RPA services. Continue reading Sykes Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures →