Woven, a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise announced the acquisition of tPoint Solutions Limited (“tPoint”), a technology provider that is re-inventing how organisations connect with their customers.
Woven’s strategy is to bring together the boutique feel of specialised contact centres with best-in-class management techniques, disrupting the contact centre industry through its unique proposition: People Powered by Technology. Woven started its disruptive journey nearly a year ago with its first three acquisitions and is now operating with over 1,000 colleagues from centres in Bristol, Swindon, Ipswich and Epsom, serving global brands across a wide range of industries. These prior acquisitions provided Woven with the People and today’s acquisition of tPoint provides the enabling Technology that forms the cornerstone of Woven’s differentiation strategy.
Woven Chief Executive Officer Cyril Molitor said, “This is an incredibly exciting time for Woven and tPoint, with this acquisition allowing us to service our clients in a more productive, efficient and agile way. We are acquiring a market leading platform that will enable us to more effectively service our collective clients and their customers, providing connected services with the perfect combination of human interaction and intelligent automation.”
Over the past 10 months, Woven has partnered with tPoint and developed a new service reality where people matter and technology is intuitive. tPoint’s technology allows Woven to deliver a combination of increased speed-to-competency for advisors, through an easy to use unified desktop, while delivering innovations and solutions that will improve customer experience and business outcomes.
tPoint delivers truly connected experiences and has demonstrated to its current clients the unique and disruptive nature of its proposition for the mid-market contact centre industry. Its technology radically reduces barriers to entry for new and existing customers, with the ability to be deployed in a matter of days.
tPoint Chief Executive Officer Andy Griffin stated, “This is a fantastic day for the team at tPoint. The acquisition by Woven provides tPoint with the tools we need to accelerate our product differentiation. We believe passionately in technology that empowers business users to deliver amazing customer outcomes simply and in real-time. Together Woven and tPoint will disrupt the BPO space and also the wider customer engagement disciplines for the benefit of both our clients and customers.”
The combination of Woven and tPoint enables a transformational shift away from the traditional BPO business model towards a solution that aligns with clients’ demands for better quality, improved experience and digital transformation.
Woven is a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise. We’re on a journey from cost reduction to value creation. Our extensive client-side experience across many industries has informed the Woven Way; close enough to know what’s needed, with enough distance to do it differently. Free to focus on creating value for our clients through people enabled to create seamless experiences, we are enabling our people though technology that is intuitive, yet invisible, so that customer’s needs can be met irrespective of channel. Woven is backed by Aquiline Capital Partners, a private equity firm based in New York and London investing in businesses globally across financial services and technology.