Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry. Continue reading Waterfield Technologies Announces the Acquisition of PDT Communications
Category Archives: Acquisitions & Mergers
Concentrix Announces Close of Acquisition with Convergys
Concentrix confirmed the previously announced acquisition of Convergys has officially closed and the integration with Concentrix has begun. Continue reading Concentrix Announces Close of Acquisition with Convergys
Teleperformance Completes the Acquisition of Intelenet
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company. Continue reading Teleperformance Completes the Acquisition of Intelenet
Lithium Technologies and Spredfast Complete Merger
Lithium Technologies and Spredfast announced the closing of their merger transaction. Individually, each is the category creator and leader in social customer care and social media marketing. The combination of Lithium and Spredfast’s expertise and technology creates an unparalleled ability to connect with the customer wherever they are. Continue reading Lithium Technologies and Spredfast Complete Merger
Quovim C3 Acquires Workforce Management & Customer Experience Consulting Firm, SSA Solutions
Quovim C3, a provider of Contact Centre and Unified Communications solutions and consulting services, announces the acquisition of Montreal-based SSA Solutions, a leading Workforce Management consulting firm with an impressive list of customer accounts in customer engagement and workforce optimization. Continue reading Quovim C3 Acquires Workforce Management & Customer Experience Consulting Firm, SSA Solutions
Upland Software Announces Acquisition of Rant & Rave
Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Rant & Rave’s voice of customer (VoC) and voice of employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service (SMS), mobile, email, web, and social media. Continue reading Upland Software Announces Acquisition of Rant & Rave