Category Archives: Acquisitions & Mergers

Waterfield Technologies Announces the Acquisition of PDT Communications

Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement announced the acquisition of PDT Communications, a leading provider of contact center solutions that enhance the customer experience and offer a robust legacy of success and growth within the industry. Continue reading Waterfield Technologies Announces the Acquisition of PDT Communications

Lithium Technologies and Spredfast Complete Merger

Lithium Technologies and Spredfast announced the closing of their merger transaction. Individually, each is the category creator and leader in social customer care and social media marketing. The combination of Lithium and Spredfast’s expertise and technology creates an unparalleled ability to connect with the customer wherever they are. Continue reading Lithium Technologies and Spredfast Complete Merger

Quovim C3 Acquires Workforce Management & Customer Experience Consulting Firm, SSA Solutions

Quovim C3, a provider of Contact Centre and Unified Communications solutions and consulting services, announces the acquisition of Montreal-based SSA Solutions, a leading Workforce Management consulting firm with an impressive list of customer accounts in customer engagement and workforce optimization. Continue reading Quovim C3 Acquires Workforce Management & Customer Experience Consulting Firm, SSA Solutions

Upland Software Announces Acquisition of Rant & Rave

Upland Software, a leader in cloud-based Enterprise Work Management software announced it has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions. Rant & Rave’s voice of customer (VoC) and voice of employee (VoE) applications enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service (SMS), mobile, email, web, and social media. Continue reading Upland Software Announces Acquisition of Rant & Rave