Redwood Technologies Group has announced that it has acquired leading quality monitoring specialists Weston Digital Technologies. This is part of a programme of continuing expansion to help organisations provide better Customer Engagement and Experience. Continue reading Redwood Technologies Group Enhances Quality Monitoring Expertise with Weston Digital Technologies Acquisition →

Medallia, the global leader in customer experience management, announced it has signed a definitive agreement to acquire Tel Aviv-headquartered Cooladata, a next generation cloud-based behavioral analytics platform. Leveraging its proprietary big data platform and artificial intelligence engine, Cooladata can process huge datasets beyond customer surveys to analyze non-explicit feedback to derive and predict customer sentiment. Continue reading Medallia to Acquire Behavioral Analytics Startup Cooladata →

Medallia, the global leader in customer experience management, announced its plans for the acquisition of Strikedeck, an advanced platform enabling companies to drive customer success (CS), which will further augment Medallia’s leadership in B2B customer experience management. Continue reading Medallia to Acquire Customer Success Leader Strikedeck →

Converged ICT Services Provider GCI has today announced the acquisition of Modality Systems, the world’s largest dedicated Microsoft communications and collaboration practice with operations in the UK, USA, Asia and Australia. Continue reading GCI acquires Microsoft specialist, Modality Systems →

Calabrio today announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. Continue reading Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence →

Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of NuSoft Solutions, a Detroit-based leader in digital consulting solutions across the Microsoft ecosystem. Continue reading Avtex Acquires NuSoft Solutions →