Plantronics and Polycom announced that they have entered into a definitive agreement under which Plantronics will acquire Polycom in a cash and stock transaction valued at $2.0 billion enterprise value. The transaction has been unanimously approved by the boards of directors of both companies, is subject to regulatory approvals and other customary closing conditions, and is expected to close by the end of the third calendar quarter of 2018. Continue reading Plantronics to Acquire Polycom for $2 billion →

Australian marketing services organisation, Salmat Limited announced that following a strategic review of its business, it has entered into an agreement to sell its Contact Centre business to funds advised by Five V Capital in combination with the Probe Group for $53 million. Continue reading Salmat enters into agreement to sell contact centre business →

Australian BPO provider Probe Group announced, that in partnership with funds advised by Five V Capital, it has entered into an agreement to acquire Salmat’s Contact Business. The transaction will create a market-leading, privately owned Australasian BPO provider with an unparalleled service capability. Continue reading Probe Group enters agreement to acquire Salmat Ltd’s Contact Business →

Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, the customer service data and analysis experts. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact centres, allowing them to operate more effectively. It does this through a unique combination of real time customer feedback analysis, comparative benchmarking and employee surveys. Continue reading Sabio raises the game for customer experience with Bright UK acquisition →

Aegis Global, a portfolio company of Capital Square Partners (CSP) and a global outsourcing and technology services company focused on customer experience management, and STARTEK, a provider of business process outsourcing services, has entered into a definitive agreement for a strategic transaction to create a combined company. Continue reading AEGIS and STARTEK Combine to Create Global Leader in Customer Engagement Solutions →