Australian BPO provider Probe Group announced, that in partnership with funds advised by Five V Capital, it has entered into an agreement to acquire Salmat’s Contact Business. The transaction will create a market-leading, privately owned Australasian BPO provider with an unparalleled service capability. Continue reading Probe Group enters agreement to acquire Salmat Ltd’s Contact Business →

Customer experience solutions specialist Sabio has announced that it has acquired Bright UK Limited, the customer service data and analysis experts. Bright offers bespoke consultancy and SaaS data solutions that deliver insights to contact centres, allowing them to operate more effectively. It does this through a unique combination of real time customer feedback analysis, comparative benchmarking and employee surveys. Continue reading Sabio raises the game for customer experience with Bright UK acquisition →

Aegis Global, a portfolio company of Capital Square Partners (CSP) and a global outsourcing and technology services company focused on customer experience management, and STARTEK, a provider of business process outsourcing services, has entered into a definitive agreement for a strategic transaction to create a combined company. Continue reading AEGIS and STARTEK Combine to Create Global Leader in Customer Engagement Solutions →

Avaya announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. Continue reading Avaya Completes Acquisition of Spoken Communications →

Motorola Solutions announced it has completed the acquisition of Plant Holdings, Inc., which holds the Airbus DS Communications business, from Airbus Defense and Space, Inc., an indirect subsidiary of Airbus SE. Continue reading Motorola Solutions Completes Acquisition of Airbus DS Communications →