LeadDesk is a leader in European cloud-based contact center software and is currently investing heavily in developing AI features. The company strengthens its telecom operator business (CPaaS) by acquiring the entire share capital of Länsilinkki Oy. Continue reading LeadDesk acquires Länsilinkki Oy
Category Archives: Acquisitions & Mergers
BCM One Completes Acquisition of International Voice Provider Pure IP
BCM One, a leading provider of NextGen Communications and Managed Services for IT leaders and resellers, announced that it has completed its acquisition of U.K.-based voice provider, Pure IP. The terms of the transaction, previously announced in April, were not disclosed. Continue reading BCM One Completes Acquisition of International Voice Provider Pure IP
Tata Communications to Acquire Kaleyra
Tata Communications, a global digital ecosystem enabler, announces it has entered into a definitive agreement through Tata Communications Limited to acquire Kaleyra, Inc. to empower global enterprises to offer personalised experiences to their customers. Continue reading Tata Communications to Acquire Kaleyra
Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Zendesk, announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. Continue reading Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact centre. Continue reading Cyara Acquires CentraCX Adding Voice of the Customer to Customer Experience Transformation Solutions
Lightico Acquires Vizolution as Demand Booms for Digital Customer Completion
Lightico, market-leading provider of digital customer interactions, announced its acquisition of Europe’s leading customer experience technology provider, Vizolution, which positions the joint company as the global leader in B2B2C Digital Completion for the financial services and telecom industries. Continue reading Lightico Acquires Vizolution as Demand Booms for Digital Customer Completion