Category Archives: Acquisitions & Mergers

Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, announced that the company has acquired GoContact, an Aveiro, Portugal-based international provider of Contact Center as a Service (CCaaS) solutions with sales and service operations in Portugal, Spain, Morocco, Angola and Colombia. Continue reading Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation

Uniphore, a leader in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer experience pioneer with the industry’s leading low code/no code platform for contact centre automation. Jacada’s advanced automation software brings a proven track record of solving complex contact centre challenges and empowering the design and implementation of transformational customer experiences quickly and easily. Continue reading Uniphore to Acquire Jacada to Transform Customer Experience with Advanced AI and Low Code/No Code Automation