Genesys®, a global leader in customer experience orchestration, announced the completion of its acquisitions of Pointillist and Exceed.ai. Pointillist, recognized for its award-winning journey management platform, and Exceed.ai, known for its proven intelligent lead activation and conversation engine, will accelerate how businesses connect with customers across the marketing, sales and service lifecycle. Continue reading Genesys Completes Acquisitions of Pointillist and Exceed.ai →

ConnectWise, the world’s leading software company dedicated to the success of IT solution providers, announced it has acquired SmileBack, a customer experience solution provider. The acquisition will pair ConnectWise’s best-in-class IT solution provider software and services platform with the industry’s premier customer feedback system designed specifically for MSPs from SmileBack. Continue reading ConnectWise Announces Acquisition of SmileBack →

8×8, a leading integrated cloud communications platform provider, announced that it has entered into a definitive agreement to acquire Fuze, a leader in cloud-based communications for the enterprise. Under the terms of the agreement, 8×8 will acquire Fuze for approximately $250 million in stock and cash, subject to certain adjustments. Continue reading 8×8 To Acquire Fuze →

LINK have entered into a definitive agreement to acquire Italian–based Matelab Srl. This acquisition will strengthen LINK’s conversational messaging capabilities with CCaaS, Natural Language Processing (NLP), and Artificial Intelligence (AI) chatbot competencies and will immediately bolster our omnichannel offerings. Continue reading LINK Mobility to strengthen conversational messaging capabilities by acquiring Italian-based NLP/AI Chatbot, Matelab Srl →

Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical leading brands, announces that it has signed a contract to acquire Mayen Telekomünikasyon Hizmetleri A.Ş.(“Mayen”), one of Turkey’s leading independent nearshore CX providers. Continue reading Majorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey →

Ericsson has entered into an agreement to acquire Vonage for USD 21 per share. This represents a total acquisition price of approximately USD 6.2 billion (Enterprise Value). Continue reading Ericsson to acquire Vonage to spearhead the creation of a global network and communication platform for open innovation →