Movius, a leader in secure, mobile unified communications, acquires Intentico, a technology company that specializes in AI-based cognitive customer experiences (CX). By leveraging Intentico technology, Movius can provide businesses new ways to engage their customers and gain deep intelligence about those interactions in a unified solution. Continue reading Movius, a Leader in Secure Unified Communications, Acquires Cognitive CX and AI Provider Intentico →

Air IT has announced its seventh and eighth acquisitions in a series of M&A deals led by CEO John Whitty. It has acquired Reading-based MFG UK Ltd and Uttoxeter-based INFINITY IT Solutions Limited, effective 2nd September 2021, for undisclosed considerations. Continue reading Air IT continues growth spurt with fourth pair of acquisitions →

Unified Comms, Contact Centre and Cyber Solutions provider, Babble, has announced the acquisitions of both Concert (Concert Networks Limited) and 5 Rings (5 Rings Telecom Ltd and 5 Rings IT Ltd). The deals – which are the fifth and sixth completed by Babble in 2021 – extend the leading tech business’s UK-wide footprint, adding scale across the North-West and the South Coast. Continue reading Babble continues to increase national footprint with acquisitions in the North-West and South Coast →

Comcast Business announced it has signed an agreement to acquire Masergy – a Plano, Texas-based pioneer in software-defined networking (SDN) and cloud platforms for global enterprises. The acquisition accelerates Comcast Business’s increasing growth serving large and mid-size companies, particularly U.S.-based organizations with multi-site global operations. Continue reading Comcast Business to Acquire Masergy →

Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, announced that Sitel Group® has successfully completed the all-cash acquisition of SYKES in accordance with the merger agreement. Continue reading Sitel Group® Completes Acquisition of Sykes Enterprises, Incorporated Creating a Leading Global CX Provider →

Observe.AI, the leader in Contact Center AI, announced its entry into omnichannel conversation intelligence following its acquisition of ScopeAI, a company that automatically extracts actionable insights from customer conversations across chat, email, and social media. Continue reading Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition →