Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced its acquisition of Kare Knowledgeware, a customer experience (CX) platform that optimizes workflow orchestration, knowledge management, analytics and business intelligence. Continue reading Dialpad Acquires Kare Knowledgeware to Elevate Customer and Agent Experience Through Deep Search and Data Organization →

Alvaria, Inc., is pleased to announce the completion of the integration of Aspect and Noble Systems, creating a major unified force for innovation and growth in the customer experience and workforce engagement management industry. Continue reading CX Tech Leader, Alvaria, Inc. Announces Complete Integration of Recent Aspect and Noble Systems Acquisitions →

Glassbox, the leading provider of digital experience analytics for web and mobile applications, announced its acquisition of A/B testing technology from Convertize, a London-based company specializing in smart A/B testing software. In doing so, the company has reinforced its commitment to the Experience Intelligence paradigm it launched earlier in 2021. Continue reading Glassbox Expands Award-Winning Experience Intelligence Vision With Strategic A/B Testing Acquisition →

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has completed the acquisition of Lexalytics®, the leading provider of cloud and on-premise natural language processing (NLP), and machine learning (ML) that transform structured data, text, and unstructured data from any source, into actionable intelligence for the world’s most customer-centric brands. Continue reading InMoment Completes Acquisition of Lexalytics →

Movius, a leader in secure, mobile unified communications, acquires Intentico, a technology company that specializes in AI-based cognitive customer experiences (CX). By leveraging Intentico technology, Movius can provide businesses new ways to engage their customers and gain deep intelligence about those interactions in a unified solution. Continue reading Movius, a Leader in Secure Unified Communications, Acquires Cognitive CX and AI Provider Intentico →

Air IT has announced its seventh and eighth acquisitions in a series of M&A deals led by CEO John Whitty. It has acquired Reading-based MFG UK Ltd and Uttoxeter-based INFINITY IT Solutions Limited, effective 2nd September 2021, for undisclosed considerations. Continue reading Air IT continues growth spurt with fourth pair of acquisitions →