Medallia, the global leader in customer and employee experience and engagement, announced it has entered into a definitive agreement to acquire Decibel, a leader in digital experience analytics. Continue reading Medallia To Acquire Decibel, Leader in Digital Experience Analytics
Category Archives: Acquisitions & Mergers
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management
Sabio Group, a leading European full service CX provider, has acquired makepositive, a large UK-based independent Salesforce consulting partner. makepositive will strengthen Sabio’s ability to support customers with transformative cutting-edge CX technologies, particularly addressing the Human Service aspect of the CRM Customer Engagement Centre. Continue reading Sabio Group acquires makepositive, expanding focus on Customer Relationship Management
Sitecore Acquires Boxever and Four51
Sitecore®, the global leader in digital experience management software, announced that it has entered into definitive agreements to acquire Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation and Four51, Inc., a company delivering modern B2B and B2C experiences for enterprise brands. Continue reading Sitecore Acquires Boxever and Four51
LDC-backed Onecom creates ‘powerhouse’ with acquisition of 9 Group companies
Onecom, the UK’s leading business telecoms and cloud communications provider, has added thousands of fixed line and cloud customers and hundreds of channel partners to its portfolio in a deal with 9 Group. Continue reading LDC-backed Onecom creates ‘powerhouse’ with acquisition of 9 Group companies
Gamma acquires Mission Labs
Gamma, a leading technology-based provider of communications services to the business markets in the UK and mainland Europe is pleased to announce that it has acquired Mission Labs. This acquisition gives Gamma additional capabilities in the rapidly evolving markets of Cloud Contact Centre and Cloud Communications. Continue reading Gamma acquires Mission Labs
TTEC Agrees to Acquire CX Technology Leader Avtex
TTEC, one of the largest global CX technology and services innovators for end-to-end digital CX solutions, is pleased to announce that it has agreed to acquire Avtex, an award-winning full-service CX technology and solutions leader. Continue reading TTEC Agrees to Acquire CX Technology Leader Avtex