Medallia, the global leader in experience management announced they entered into a definitive agreement to acquire LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. Continue reading Medallia to Acquire Video Feedback Platform, LivingLens →

TELUS Corporation and its global arm, TELUS International – a customer experience innovator that designs, builds and delivers next-generation digital solutions for some of the world’s most established brands, today confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. Continue reading TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International →

ServiceNow, the company making work, work better for people, today announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.–based conversational AI platform company. Continue reading ServiceNow to Acquire Passage AI →

LiveVox, the leading provider of customer service and digital engagement tools announced the acquisition of SpeechIQ. Continue reading LiveVox Announces Acquisition of SpeechIQ →

Mid Europa Partners, the leading buyout investor focused on the growth markets of Central and Eastern Europe, announced the agreement to merge its portfolio company, CMC İletişim ve Çağrı Merkezi Hizmetleri A.Ş. (“CMC”), with Meritus Upravljanje d.o.o. (“M+ Group”), in return for a 30% equity stake in the combined group. Continue reading Mid Europa Invests in M+ Group →

Provana, a leading provider of best-in-class solutions for contact centers, is proud to announce its acquisition of TriVium Systems. TriVium, an Oregon-based company, is a leading provider of call recording, reporting, and analytics solutions. Continue reading Provana announces acquisition of TriVium Systems →