Infobip, a global cloud communications platform and leader in omnichannel engagement, has strengthened its management with the introduction of a new strategic position to take it into the next phase of exponential growth and global expansion. Continue reading McKinsey & Company Partner joins Infobip as Chief Business Officer →

Dialpad, Inc., the industry leader in AI-powered communication and collaboration solutions for businesses of all sizes, announced the expansion of its rapidly growing sales organization with the addition of Jim Nystrom as Executive Vice President of Global Sales and Kent Venook as Vice President of Global Sales Development. Continue reading Dialpad Appoints Industry Veterans Jim Nystrom and Kent Venook to Key Sales Leadership Roles →

Capita has appointed three new managing directors to its Capita Experience division. The new hires report directly to the CEO of Capita Experience, Aimie Chapple, and will lead Capita’s growth in its financial services, telco, media and technology markets in the UK and internationally. Continue reading Capita appoints three new managing directors to Customer Experience division →

Vocalcom, a global supplier of cloud contact centre and customer experience management solutions, is strengthening its Executive Committee with the appointment of Karine Palacios as Chief Product Officer (CPO). Through this appointment, Vocalcom reinforces its historic positioning as an innovative customer relationship leader. Continue reading Vocalcom names Karine Palacios Chief Product Officer (CPO) →

Startek®, a global customer experience (CX) solutions provider, announced the appointments of Bharat Rao as Global CEO and Ronald Gillette as Strategic Advisor and Head of Business Transformation. These new appointments further strengthen Startek senior leadership and the company’s position as a leader in digital-first CX. Continue reading Startek® Strengthens Leadership Team →