TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth. Continue reading TTEC Accelerates Growth Strategy in EMEA with Addition of Industry Veteran Alistair Niederer →

ServiceNow, the leading digital workflow company that makes work, work better for people, announced that enterprise software veteran John Ball will lead its Customer Workflow business unit, whose products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Continue reading ServiceNow Names John Ball to Lead Customer Workflow Business →

Global feedback company Netigate has recruited Anna Ferreira Gomes as the new Chief Revenue Officer. Anna was recently the CRO at Datscha, and joins Netigate in Stockholm as part of its continued international expansion. Continue reading SaaS leader Anna Ferreira Gomes joins Netigate →

ResponseTap, Europe’s leading call tracking technology provider, has appointed Paul Wood as its VP of Sales, as the company continues to expand its suite of contact centre technology solutions. Continue reading ResponseTap appoints new VP of Sales →

Observe.AI, a leader in contact center AI, announced Andrew Acedo has joined the executive team as Vice President of Enterprise Sales. Continue reading Observe.AI Announces Andrew Acedo as VP of Enterprise Sales →

LivePerson, a global leader in Conversational AI, announced the hiring of Andrew Hamel as EVP, Operations and Emerging AI Businesses, to lead day-to-day operations with a focus on optimizing the company’s ability to grow and scale, and Shani Higgins as SVP, Global Partnerships, to lead LivePerson’s holistic partnership strategy. Continue reading LivePerson announces executive hires to further accelerate Conversational AI growth, scale, and partnerships →