Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President’s in an effort to expand the company’s vertical-specific expertise. Chris Hollamby and Matt Fry will drive the business development of existing and new client programs and services, focusing primarily on the FinTech, and Manufacturing and Hi-Tech markets, respectively. Continue reading Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents →

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions announced that Gary Praznik will become chief executive officer of the company, effective immediately. Continue reading iQor Names Gary Praznik as President & CEO →

PCI Pal, the secure payments solution provider for contact centres, has appointed senior channel leader, Darren Gill, as VP of Channels for North America. Gill joins the business from Genesys and will leverage his in-depth understanding of the contact centre market to drive PCI Pal’s channel partnerships in North America. Darren will report to Grafton Potter, SVP of Sales for North America. Continue reading PCI Pal Strengthens Channel Strategy with New VP Hire →

SmartAction, the leading AI virtual assistant solution for call centres, announced the appointment of Brian Morin as Chief Marketing Officer, who brings deep experience in growing and scaling B2B tech companies in high growth sectors. Continue reading SmartAction Appoints Brian Morin as Chief Marketing Officer →

QPC, the specialist contact centre services and solutions company, has expanded its EMEA presence with the appointment of Genesys specialist Craig Stevenson as Senior Technical Consultant. Continue reading QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys →

Cogito, a leader in real-time emotional intelligence solutions announced the appointment of Jim Gomez to Senior Vice President of Client Services. Jim will be responsible for client delivery and support, including the implementation of Cogito’s augmented intelligence solution, which provides live in-call guidance to customer service and sales agents. Continue reading Cogito Appoints Seasoned Contact Centre Leader to Serve Growing Client Base →