Vonage, a global business cloud communications leader, announced that integrated media company TMC, has named its NewVoiceMedia (NVM) solution as a 2019 CUSTOMER Product of the Year Award winner. Continue reading Vonage wins 2019 CUSTOMER Magazine Product of the Year Award →

Based on its recent analysis of the North American programmable communications market, Frost & Sullivan recognizes Vonage with the North American Competitive Strategy Innovation and Leadership Award for its One Vonage Platform strategy. Continue reading Vonage Earns Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award for its API Platform →

Startek, a global provider of customer experience management solutions, has received the 2019 Top 50 Digital Edge Award from the CIO Executive Council and IDG at the AGENDA19 Conference. Startek received the award for its innovative automation project developing and implementing its proprietary IT helpdesk chatbot. Continue reading Startek Receives 2019 Top 50 Digital Edge Award from IDG →

Astute announced its digital self-service chatbot product, Astute Bot, has been named a runner-up in the 2019 National Innovation Awards, presented by the Directors’ Club United Kingdom, in the category of Blending Human and Artificial Intelligence. It is the seventh product award Astute Bot has received since its release. Continue reading Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence →

Verint ®, The Customer Engagement Company ™ announced that it has again been recognized for its leadership in workforce management (WFM)—including a perfect score and the highest score by customers for their overall satisfaction with all aspects of their vendor relationship—in DMG Consulting LLC’s new 2019/2020 Workforce Management Product and Market Report. Continue reading Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction in New Market Report →