Astute announced its digital self-service chatbot product, Astute Bot, has been named a runner-up in the 2019 National Innovation Awards, presented by the Directors’ Club United Kingdom, in the category of Blending Human and Artificial Intelligence. It is the seventh product award Astute Bot has received since its release. Continue reading Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence →

Verint ®, The Customer Engagement Company ™ announced that it has again been recognized for its leadership in workforce management (WFM)—including a perfect score and the highest score by customers for their overall satisfaction with all aspects of their vendor relationship—in DMG Consulting LLC’s new 2019/2020 Workforce Management Product and Market Report. Continue reading Verint Receives Perfect Score from Customers in Overall Vendor Satisfaction in New Market Report →

Well-known consultancy firm Frost & Sullivan has honored Bosch Service Solutions with the Technology Leadership Award for its exemplary best practices customer management BPO (Business Process Outsourcing) in Europe. Continue reading Bosch Service Solutions wins Technology Leadership Award →